The two main elements of the Chatbot are called Entities and Intents. Entities can be viewed as nouns, synonyms or values the Chatbot needs from the user. Examples of entities are the color of a dress a customer would like to purchase, toppings on a pizza or the time and date for an appointment. Intents are basically what the user wants or is trying to figure out. Training describes training the Artificial Intelligence with questions. Typically you train an intent with several questions and the AI can then come up with similar questions to accept from the user. An intent can also have multiple prompts for information the Chatbot needs from the user.
Fulfillment usually involves updating a company’s database for scheduling a service such as a bike repair. Not every Chatbot requires fulfillment. Integration is the last step in creating the Chatbot. Dialogflow can be integrated into many different platforms including google assistant, a web site, Slack or Facebook messenger.
At Toronto Chatbots, we are excited to become the go to service for developing custom, highly functional chatbots in Toronto and beyond. We understand that your chatbots persona should reflect your brand and every project is unique and requires special attention. Incorporating chatbots into your business can have a significant effect on your company’s bottom line and level of customer service. Chatbots can be accessed 24/7 with little or no wait time and can automate your customers FAQ’s as well as schedule a service or make a sale. Although chatbot technology is still in its infancy, one thing is for certain, it is here to stay.